Contact Us

Visit the Phone Parts Christchurch Store!

Customer Service & Support Tickets

Pre-Sales Questions:

Try reaching us via the online chat or on 03 568 8291. Our staff are busy handling calls, support tickets, packing orders, serving in-store customers and handling purchase orders, please be mindful that there may be some delays in taking calls. You can also submit a support ticket below. Staff hours are 9:30 am to 6:00 pm weekdays and 10:00 am to 3:00 pm on weekends.

After Sales Support & Service:

We strive to take care of our customers, this includes after-sales! To ensure we can provide the best service to everyone, while continuing to provide low prices, the best way to receive after-sales support is to submit a ticket below. Please note submitting multiple tickets, additional emails and other means of communication (including our social channels) puts your ticket back to the end of the queue. While we work on contacting the oldest tickets first, this means that it will take longer for our staff to attend to your support ticket/s.

We have additional self-service options to speed up common issues, we advise you follow these instead of submitting a general ticket.

Contact Us or Submit a Support Ticket

Submit a Ticket
First Name  
Last Name  
Order Number or Problem  
How can we help?   

    Other Contact Methods

    Store Address:

    167C Waltham Road,
    Christchurch 8023,
    New Zealand.

    Email Address:


    03 568 8291


    Monday – Friday 9:30 am – 6:00 pm
    Saturday & Sunday 10:00am – 3:00pm