Frequently Asked Questions

How long will my order take to be delivered?

For all stocked orders made before 2pm will be processed the same day and dispatched for NZ nationwide overnight delivery, standard shipping should arrive the next day and rural shipping may take an extra day, however, the courier needs to be given leniency with this timeframe.


What does backorder mean?

An item that is on backorder is not currently in stock and waiting on more stock to arrive or needing to be specifically sourced for you.



How long will my backordered item take?

Backordered products take 5 – 15 business days from the date of purchase.


I have one stocked item and one backorder item on my order. How will these be sent?

The order will be filled when the backordered item has arrived. (please contact us if to arrange separate postage)


Do you have a physical store?

Yes, we have an office and order pick-up location at:

167C Waltham Road
Christchurch 8023


Open: Monday – Friday 9.30am – 5pm & Saturday 10am – 3pm
(please contact us if you are unable to visit within these hours)


Can I purchase directly from the store?

Yes we accept cash and EFTPOS payments. Please check the availability of the product you are after if possible, you can do this by emailing us or calling us on 03 568 8291 or product availability status online. Please note that in store prices may vary from those online.


How do I find out the status of my order?

Your order will show in your account once you are logged in, alternatively, you can contact us with your name, email address, and 5 digit order number (#12345)


I can’t find what I’m looking for, can you help?

You can contact us with your name, email address, and all information concerning the part or accessory you are looking for.


How does a click and collect order work?

Once the order is placed the dispatch team prepares your products and once the order status is changed from ‘processing’ to ‘ready to pick’ up you will receive an email notifying your order is ready for collection. Please note if your order contains a backorder this email will be delivered once that item has arrived. Please arrange to collect partial orders, you can do this by emailing us or calling us on 03 568 8291

Important: Click and collect orders must be collected within 3 months after the ready for collection notification.


Do you also repair phones?

No, we currently only supply the parts and tools to either conduct the repair yourself or take the parts to a professional.


Can you apply my new screen protector?

Yes, if you are able to visit the Christchrch store your screen protector can be applied by our staff for $5.


How do I return a product?

Please see our read our returns & refund policy for any questions please email us or callus on 03 568 82919.30