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Returns & Refund Policy

At Phone Parts, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following returns and refund policy:


  • To lodge a return, you must complete the Returns Request Form.
  • All product returns must be in their original packaging and in new condition.
  • LCD Screens have Warranty and UV pre-installation marks and the film on LCD and Digitizer (back & front), these must not have been removed or tampered with in any way. Failure to meet this criterion will void any warranty.
  • For ease of mind, please test all LCD Screens prior to installation. If there is any defect with the LCD at this point, we will replace your product. Any damage caused during the installation process is not covered under warranty. Contact us for further information on testing LCD Screens.
  • All returns must be lodged within 12 days of delivery.
  • Due to health and hygiene reasons, earphones & headphones can only be returned for a refund if they have been unopened.


  • Refunds will be issued within 14 business days of the product being received by us and being deemed to meet our return criteria.
  • Refunds are ONLY given in the form of replacement, store credit, or gift cards, unless otherwise required by law.
  • If the product is not faulty, there will be a 15% re-stocking fee payable.
  • If the product was damaged during transit, please photograph all package contents and keep them for returning to the courier company. This includes all wrapping and packaging.
  • Return shipping will be your responsibility, and we do not refund shipping costs.
  • Please note that if you have placed a backorder, you will not be eligible for a refund unless you have not received your order within 28 days. We specifically order these items in, and as such, we cannot offer a refund.
If you have any questions about our returns and refund policy, please contact us.